Before canceling your stay, we offer you the option of postponing it. We can change the dates for you, subject to availability, free of charge, but only if your request is at least 30 days before the arrival date.
If you really want to cancel your stay, please send us your request by e-mail to firstname.lastname@example.org including your reservation number. In case of cancellation before your stay and on your request - the fees below will apply:
- If you inform us more than 30 days before the arrival date, it’s free of charge
- Between 30 and 15 days before the stay, we will retain 60% of the amount of the accommodation.
- Finally, no refund can be requested for any stay canceled less than 15 days before the arrival date.
No refund will be made for people not showing up for the unused stay or nights.
We strongly recommend that you take out travel insurance to cover unforeseen events such as cancellation of your flights, trains or medical expenses.